Discover foodtech’s step-by-step guide to ensure the safe registration of delivery drivers on the platform
Do you know how iFood registers new delivery men and women on its app? Or how do you ensure the suitability of these professionals? Check out this strip and discover how the company uses technology to check the veracity of the information provided by professionals to the platform.
What does iFood require to register a delivery man or woman?
To register, you must be over 18 years old and include the data and documents requested by the company, which vary according to the chosen delivery vehicle: motorcycle, bicycle or car.
Does iFood check this data?
Yes. All data and documents provided are verified. Using OCR (Optical Character Recognition) technology, iFood can check whether the person in the registration photo is the same person in the document presented.
But what if the person changes the photo after registering?
To ensure that the registered delivery person is the same person making the deliveries, iFood periodically activates a facial recognition tool in the accounts. This is an additional security measure to prevent account renting and borrowing and protect honest couriers on our platform.
Does iFood also check criminal records?
Yes. All personal information provided by delivery people is checked and validated using technology that consults public databases. This way, iFood guarantees that the information is correct and actually belongs to the person who is registering to make the deliveries.
What happens to delivery drivers who are reported for alleged crimes?
If it is confirmed that this person's registration is being used to carry out illegal activities or that violate the Platform's Terms of Use, the appropriate measures are taken immediately — such as unsubscribing from the platform.
