iFood Institutional Privacy Statement

Update date: April 4, 2022

Your data is yours.

Protecting this data is very important for iFood. We respect your privacy in our mission to provide an increasingly better service! 

This website Privacy Statement iFood Institutional, maintained and made available by iFood, aims to provide transparency to our commitment to your privacy, information security and protection of the personal data of users who access iFood Institucional. 

iFood Institucional aims to inform you about our specific privacy statements for different iFood activities and holders involved, careers, initiatives for delivery people, sustainable solutions, demonstrations in the media and other transparency measures. All material is available without the need for any user registration. 

Any data collected during the use of iFood Institucional will be treated exclusively for the purposes defined here, and will not be stored for longer than necessary and authorized by law. 

We recommend reading this Privacy Statement in full so that you are aware of how we may use your personal data. 

1. To whom does this Statement apply?

This Privacy Statement, also called “Declaration”, applies to people who access iFood Institucional.

2. What is the processing of personal data?

The processing of personal data (or processing data) means any operation carried out with that data. For example: collection, use, access, processing, storage, disposal, communication and transfer.

In turn, personal data is information related to an identified or identifiable human person. The data relating to you, visitor to iFood Institucional, is personal data.

3. Who controls the treatment?

When you access iFood Institucional, iFood plays the role of controller of the processing of your personal data, acting in accordance with applicable legislation and as described in this Declaration.

The controller is the natural or legal person who decides how personal data will be processed.

4. What data is collected?

We may collect some data provided directly by you or generated automatically during the use of iFood Institucional.

4.1. Data generated by the use of your devices

We may automatically collect information about the devices from which you access iFood, such as: IP addresses, browser type and language, Internet Service Provider (ISP), consultation and exit pages, operating system, information about date and time, clickstream data, device manufacturer, carrier, model, device version, application version, operating system version, device advertising identifier (IDFA), device accessibility information, and Wi-Fi networks. Fi.

4.2. Data generated about your use of the website

We collect data about your interactions on iFood Institucional, including date and time of access and views.

4.3. Non-personal data

We may also obtain non-personal information, i.e. data that does not allow direct association with any specific person.

5. How do we use cookies and other technologies?

We may use technologies such as cookies, pixel tags, local storage or other identifiers, whether mobile or not, and/or similar technologies for a variety of functions.

These technologies help us authenticate your account, promote and improve iFood services, personalize your experience and evaluate the effectiveness of our communication and advertising.

5.1. What are these technologies?

PIXEL TAGS (or clear GIFs, web beacons or pixels): these are small blocks of code on a web page that allow them to perform actions such as reading and storing cookies and transmitting information to iFood. The resulting connection may include information such as a device's IP address, the time a person viewed the pixel, an identifier associated with the browser or device, and the type of browser in use.

MOBILE DEVICE IDENTIFIERS: these are codes that enable the identification of your mobile device, whether persistently or temporarily, such as the Advertising ID or the ID of your operating system.

COOKIES: are small files stored on your browser, cell phone or other device.

5.2. To offer a personalized experience

iFood and its partners also use cookies and other technologies to remember personal information when you use our Site, application or the iFood partner network that may use similar technologies. Our goal, in these cases, is to make your experience with iFood more convenient and personalized.

5.3. To evaluate the effectiveness of our communication and advertising

We also use this information to understand and analyze trends, administer our services, learn about user behavior, and obtain demographic information about our user base generally.

In some of our email messages, we use a “click-through URL” (external address) linked to iFood content. When customers click on one of these URLs, users are sent to a different server before reaching the landing page on our service.

We monitor this click-through data to understand interest in certain topics and evaluate the effectiveness of communications with our customers. If you prefer not to be monitored in this way, do not click on text or links contained in email messages sent by iFood.

Pixel tags allow us to send email messages in formats that users can read and tell us whether the email has been opened or not. We may use this information to reduce or eliminate messages sent to users.

6. Why do we collect your data?

Find out the purposes for processing your personal data related to iFood Institucional.

We collect and use your personal data to:

  • Enable navigation on iFood Institucional
  • Storage and registration of access to comply with iFood's legal obligations
  • Correct errors, adapt techniques and optimize the performance of iFood Institucional
  • Allow constant improvement of our products and services

7. How is data shared?

Find out who iFood Institucional can share your data with.

7.1. Relationship with other iFood sites

When clicking Institutional, you will have access to other iFood websites. You must be aware of the privacy statement applicable to each of these sites, as this Privacy Statement only applies to iFood Institucional.

7.2. Relationship with third party websites

This Privacy Statement does not apply to third-party websites.

We are not responsible for the way personal data is processed, information security or the content of third-party websites.

If you visit another website from iFood Institucional, you must be aware of the respective privacy statement of this website.

7.3. Required service providers

The data collected by iFood Institucional may be processed by specialized service providers, all of whom are contractually obliged to treat the data as recommended by iFood.

7.4. Sharing with third parties

iFood shares its data collected by iFood Institucional in the following cases:

  • With a company that is part of the iFood group and affiliates.
  • With commercial partners when developing projects with iFood.
  • With administrative and/or judicial authorities to comply with legal or regulatory obligations, defend iFood's interests in administrative, arbitration or judicial proceedings or contribute to the investigation of suspicious or illegal activities in collaboration with the Court.
  • In the face of corporate operations, adopting safeguards to ensure the safe and confidential treatment of shared data.

8. How do we protect your data?

iFood adopts security, technical and administrative measures to protect personal data from unauthorized access and accidental or unlawful situations of destruction, loss, alteration, communication or any form of inappropriate or unlawful treatment.

We use the principles stipulated by law, respecting your privacy and protecting your data in our internal processes as a whole.

We only process your data with a high degree of security, implementing the best practices in use in the industry for data protection, such as encryption techniques, monitoring and periodic security tests.

When accessing iFood Institucional you are entirely responsible for the security of your devices and are aware that you use our services under the conditions informed here.

Knowing this, we suggest that you adopt the following measures to navigate safely on iFood Institucional:

  • Close your browser as soon as you finish browsing the site.
  • Always read the privacy policies or statements of the websites you use.

9. What are your rights?

You, visitor to iFood Institucional, can ask us to fulfill the following rights:

  • Confirm that treatment exists.
  • Request access to processed data.
  • Correct incomplete, inaccurate or outdated personal data.
  • Have non-essential data anonymized, blocked or deleted.
  • Find out which partners iFood shares your data with.
  • What about data portability? This right depends on regulation by the national authority. When possible, the viable format must not compromise our legally protected trade secrets.

Check the item below to find out how to exercise your rights.

10. How to exercise your rights?

For you to exercise your rights as holder of personal data, iFood provides specific means on each of its platforms.

View the privacy statement that applies to you by visiting https://news.ifood.com.br/privacidade/.

11. How do we notify changes to this Statement?

iFood may update this Privacy Statement periodically, and the current version will always be the most recent.

If we make any material changes to the Statement, we will place a notice on iFood Institucional or send an email, together with the updated Privacy Statement.

To check the current version date, check the “Updated Date” at the top of this document.

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