Who has never registered a credit card or other payment methods on iFood and wondered if it was safe?
So, you can relax because the largest delivery platform in Latin America has super secure data protection mechanisms for the most diverse forms of payments.
“People often question what we do to prevent fraud and incidents involving credit card data,” says Camila Nagano, lawyer and head of the iFood privacy program.
To answer these and other questions, we have prepared material about iFood payment methods, how your data is protected and what the main questions are on the subject.
What are the iFood payment methods?
iFood accepts several payment methods for in-app and website purchases. They are shown at the final stage of the order.
Payment can be made directly through the app or website when purchasing or when delivering the order to the delivery person.
In this sense, the iFood payment methods are:
- credit card,
- debit card,
- pix,
- money,
- meal ticket,
- food voucher,
- Google Pay,
- Apple Pay,
- QR code,
- iFood Card,
- coupons.
These payment methods vary between establishments in the foodtech. There are places that do not accept payment on delivery, for example, or only accept payment by debit.
Among the corporate solutions of iFood Companies, they are iFood Benefits and iFood Office. The objective of iFood Empresas is to centralize spending on events and corporate meals, making life easier for the company and its employees.
How do payment methods work on iFood?
To choose payment methods, simply access payments from your registered profile.
In the payment method option, there is a field to register a credit, debit, meal voucher, food voucher or iFood office card.
At the final stage of the order, the bag will show the summary of values, with the total. Below, in the payment option, simply choose a registered card, the pix option or pay on delivery.
Payment can also be made via pix, with copy and paste code.
Orders can be paid on delivery using the debit and credit machine and meal or food vouchers, cash and scanning a QR Code with the delivery person.
How does iFood protect payment method data?
iFood protects payment data via debit and credit cards through tokenization, a mechanism for transforming a real asset into a digital asset through cryptography.
Encryption is the mechanism for encoding data to prevent it from being accessed and read by third parties.
Data protection for payment methods works like this: when the customer registers a card on iFood, an identification is created for that card in the form of a token, which is a sequence of random numbers.
Once the purchase is made, the token is used to validate payments with credit card issuers, instead of using card data.
This way, iFood only has access to the token, which is a anonymized data, never to card data.
Furthermore, iFood only works with TSP (Token Service Provider) companies with PCI DSS (Payment Card Industry Data Security Standard) certification.
The certification was created by the Card Payment Industry Security Standards Council, founded by Visa, MasterCard, American Express, Discover and JCB.
To comply with this certification, you must meet requirements such as:
- Protect stored card and cardholder data (such as date of birth and document numbers);
- Use encryption when transmitting data from holders via public networks;
- Track and monitor all network access and credit card data;
- Use an efficient firewall, as well as antivirus, antispyware and antimalware protection software.
13 questions about iFood payment methods answered
Now that you know how secure the data protection of payment methods is on iFood, some questions may arise about payment methods.
We answer 10 frequently asked questions from platform users to help you.
Just take a look.
1 – What is the card’s nickname on iFood?
Card nickname is the name given to a registered card. If you use more than one card with different owners, for example, the nickname will make it easier to identify which card is being used for the purchase.
2 – What should I do to delete credit card data?
In your Profile, go to payments and then payment method. Tap the card that is registered, and then tap the three dots that appear in the top right corner. The option Do you want to delete this card will appear on the trash icon. Click Delete card and that's it.
3 – How does the iFood Card work?
The iFood gift card can be used for various purchases and services and is valid for 90 days. In the app, go to Profile and then Wallet. Choose the option to redeem iFood Card. Enter the card code or scan the QR Code.
4 – Can I use the iFood coupon to pay in cash?
No. The coupon is only applied to online payments. Pay attention to the usage rules, such as expiration date, accepted payment methods, establishments where it can be used, minimum order value, usage limit, etc.
In the Profile, go to Bags. There you can see the available coupons and the rules for each of them.
5 – My coupon disappeared, what now?
iFood coupons have an expiration date and usage limit. That coupon you had an hour ago may have already expired or you may have already used it on a purchase. You can check the Unavailable tab in the Coupons area.
6 – How does my card become a token?
After the credit card details are registered in the app, they are sent to a TSP (Token Service Provider), the platform that performs the tokenization. TSP turns card information into a token, a sequence of numbers protected by encryption.
The TSP sends the token to the iFood server, which now has access to anonymized data, and not to the card data. The iFood server uses this token to validate payment with card issuers.
7 – How can I protect my data?
Remember to never give your card details or images to other people. If you pay on delivery, check your card statement immediately to avoid machine scam.
If you receive a phone call, email or message asking for personal information in exchange for promotions or support, do not report it as it could be a new scam to hack your account on the app. iFood never asks for personal data from its customers by phone or message.
8 – Can I make payment via Pix?
Yes, it is possible make payment via Pix throughout the national territory. In the bag, choose Pix as your payment method and then click place order. Copy and paste the generated code. Go to your payment or bank app and follow the instructions. Go back to the iFood app and access Orders.
9 – What is iFood Benefits?
It is the meal voucher or iFood food voucher for companies to pass on food benefit values to their employees. iFood Benefícios can be used for purchases in the app and in restaurants and markets that accept meal vouchers with the physical Elo card.
10 – What is iFood Loyalty?
It is a customer loyalty program for partner restaurants. It works like this: the restaurant defines how many orders need to be placed by the customer, within a certain period of time, to earn a coupon, the value of the reward and the minimum value for the promotion to be valid. The coupon is available on the iFood app.
11 – How to change the payment method?
It is possible to change the payment method on the iFood application and website, even after having registered a credit card. After placing the order, in the Payment option, tap Exchange. In this tab, other options will appear in addition to the registered card, such as pix and cash, if the establishment accepts payment on delivery.
12 – How do I find out who used my card on iFood?
As the iFood security system does not store payment method data, such as credit card numbers, it is not possible to know who used it. iFood does not have the autonomy to question undue charges. In this case, you need to contact your credit card company.
13 – Why doesn’t iFood accept my card?
Problems with incorrect or untrue information and an exceeded limit may be the cause of a credit or debit card being refused as a method of payment for orders on iFood.
I had a problem with iFood payment methods. And now?
If you have a problem with iFood payment methods, do the following:
- Check that the chosen payment method is accepted by the establishment where the order is being placed;
- Check all card details, such as number, validity, security code;
- If everything is ok, contact the card company to see if there is a problem;
- If everything is ok with your card, but you still cannot complete the purchase, go to the Orders icon (bottom corner of the screen). Click on the order you're having a problem with, then click Help.
- Enter the type of problem and send a message to customer service in the send message to iFood field in the app, if necessary.
