Initiatives seek to improve working conditions in the present and open opportunities in the future
Delivery men and women are essential to the iFood ecosystem, bridging the gap between partner establishments and the consumer. By motorcycle, bike, car or scooter, they form a contingent of 200,000 workers who generate income from the app.
“Recognizing the value of these workers goes beyond earnings. Therefore, iFood invests in several initiatives to provide more security, quality of life and training to guarantee well-being and more opportunities for everyone”, says Felipe Ramires, head of Logistics at iFood.
Furthermore, throughout 2021, iFood held 68 meetings with delivery drivers and leaders to discuss their demands and held the 1st Delivery Drivers Forum in Brazil, which resulted in a Commitment Letter.
Check out, below, some of the platform's main initiatives to offer not only good working conditions in the present, but also training and development opportunities for the future.
1 – Earnings
Income generation
In 2021, iFood made two adjustments, one in the minimum rate and another in km driven.
Professionals active on the iFood platform who work 140 hours a month receive, per hour worked on the delivery route, an amount up to four times higher than the minimum wage in force in Brazil.
According to one study carried out by Fipe (Fundação Instituto de Pesquisas Econômicas), the average earnings of delivery drivers, per hour worked, are 165% higher than the remuneration they would receive in the traditional market.
Delivery of Advantages
Advantage platform that helps reduce costs by offering discounts that can reach more than 50% on services such as insurance and maintenance for motorcycles, education, health and well-being, as well as special discounts on the purchase of products such as cell phones, household appliances, electronics and clothes in iFood partner stores.
Temporary Fuel Fund
iFood was the only Brazilian company to create a temporary fuel fund for delivery people registered on the app. Between November 2021 and January 2022, R$ 8 million was made available to help them cope with rising fuel prices.
Insurance
Since 2019, all delivery people have been entitled to a safe which includes coverage of delivery routes and return home (with a limit of up to 1 hour and 30 kilometers after the last delivery for those using a motorbike and 2 hours and 30 kilometers for those using a bicycle). The insurance covers up to R$ 15,000 in emergency medical and dental expenses, in addition to compensation for permanent disability (total or partial) and accidental death.
iFood is also the only company in the sector to offer coverage for temporary injuries. This insurance compensates delivery drivers for up to 70% of the average earnings they made in the previous 30 days (with a limit of R$ 700 per month) and is valid for accidents occurring during delivery or on the way home.
Delivery partners are also entitled to free life insurance, with coverage of R$ 15 thousand for emergency expenses and compensation in cases of disability or accidental death.
2 – Health and safety
Discount on health services
In partnership with Avus, iFood offers a free health service benefit plan for all delivery drivers registered on the platform and their dependents, who can consult with doctors and undergo exams at affordable prices (from R$ 19.90) , in addition to purchasing medicines with up to 80% discount in accredited pharmacy chains. The plan already covers 82,500 people, including delivery drivers and their dependents.
Support points
iFood has an ecosystem of support points with 1,000 spaces in 14 cities, where delivery people can, for example, use the restrooms, drink water and use sockets.
The available points appear in the delivery person's application when he receives the order, indicating whether or not that restaurant is a support point. In addition, there are 4 public support points in the cities of Osasco (SP), Fortaleza (CE), Campinas (SP) and São Paulo (SP).
3 – Education
Professional improvement
iFood invests in preparing delivery drivers to work with delivery. More than 35 thousand partners have already signed up for Sesi's professional training course, which is free. And many others participated in training ranging from guidance on safe riding to first aid training and traffic Safety —more than 500 partners have become Helmet Angels.
Education for the future
On the platform iFood Takes Off, delivery drivers can take several courses in the training program for the future of work, free or with a grant, whether in technology (such as programming) or in topics such as financial management, entrepreneurship, emotional intelligence and traffic legislation. More than 192 thousand partners have already signed up for the courses and more than 71 thousand certificates have already been issued.
Furthermore, in January 2022, classes for the program began My High School Diploma, which provided delivery drivers with more than 2,000 scholarships to take the preparatory course for the National Examination for Certification of Skills for Young People and Adults (Encceja) and complete high school.
