About the case of the assaulted delivery man – Brasília
iFood repudiates any act of aggression or discrimination against app delivery people. The company values safe relationships and environments free from harassment, prejudice and intimidation in all actions it carries out, always based on respect, in accordance with the values present in its Code of Ethics and Conduct.
Due to this episode, an internal investigation process was opened and the customer was immediately unsubscribed from the platform. iFood contacted the delivery person and provided psychological and legal support.
In cases like this, the delivery person has a reporting channel in the application itself to record the facts that will contribute to the internal investigation.
iFood also highlights the importance of registering them in Police Reports with public security authorities and remains available to collaborate with investigations, if requested.
