Frequently Asked Questions
Find out how to register your card on the app; acceptance depends on the store
Find out how to subscribe to and use the program’s discount coupons
Did your food come in sustainable packaging? Tell us when evaluating the order!
Find out how to stay up to date with news and offers, as well as new rules for using the app
The company does not tolerate racism against delivery drivers, restaurants and customers; This type of act is punishable by suspension or cancellation of the customer's account
Didn't recognize the charge on the invoice? The CX (customer experience) team teaches, step by step, what to do in three different situations
Find out how you can avoid scams by applying simple measures to use the app in the safest way possible
Find out how you can prevent yourself and block access to the app if your device is stolen or stolen
Not a client yet? Check out the step-by-step guide to download the app and create an account
Before completing the purchase, check that the address that appears on the screen is where you want the delivery to be made
Do you know what security measures are adopted by iFood when registering new delivery people? Clear your doubts in this essay.