Frequently Asked Questions
Are you out of the house? Find out how to use Entrega Aí to order iFood
Yes, you can use the app to receive your food on the beach, in the park, at the museum — check out our step-by-step guide
Does iFood accept meal vouchers or food vouchers?
Find out how to register your card on the app; acceptance depends on the store
What is the iFood Club? We clarify your doubts
Find out how to subscribe to and use the program’s discount coupons
With 1 click, you help iFood reduce plastic pollution
Did your food come in sustainable packaging? Tell us when evaluating the order!
Security
How we improve feature management for fraud prevention on iFood
Find out how iFood uses a platform that provides a robust and efficient infrastructure
iFood's position against racism
The company does not tolerate racism against delivery drivers, restaurants and customers; This type of act is punishable by suspension or cancellation of the customer's account
What to do if there is an inappropriate charge on the card from iFood?
Didn't recognize the charge on the invoice? The CX (customer experience) team teaches, step by step, what to do in three different situations
3 security tips to protect your iFood app
Find out how you can avoid scams by applying simple measures to use the app in the safest way possible
Register
How to register on iFood to order your delivery
Not a client yet? Check out the step-by-step guide to download the app and create an account
Did you order in the app? Check the registered address before finalizing
Before completing the purchase, check that the address that appears on the screen is where you want the delivery to be made
How is iFood delivery people registered?
Do you know what security measures are adopted by iFood when registering new delivery people? Clear your doubts in this essay.